There are several measures you can take to establish productive relationships with your customers. Delivering high quality translations and keeping up with deadlines will play the most important part of course.
There are many things we have learnt by working with hundreds upon hundreds of translators and clients over the years, which we thought would be good to share with you: avoiding the seven mistakes identified in this article will help you have a long term relationship with your clients, and will more importantly, ensure that you run a stress free business.
7 mistakes you should avoid
1 – Discounting your core service.
Never discount your core service too much in order to get new clients. It will devalue your product and customers may not appreciate it. You can offer free test translations or reduced charges for your supplementary services such as job-checking or for translations of only a few…
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